Support Ticketing Infrastructure

Deployed and maintain two independent ticketing systems: django-helpdesk for general internal support, and a separate osTicket (PHP 8.4) instance. Each runs containerized behind the shared nginx reverse proxy with its own database, publishing no host port — reached only over the internal Docker network, matching the hardening pattern used across the rest of the platform.

For django-helpdesk, maintain parallel host/container setups on purpose — a host venv for admin commands (migrations, user management) separate from the production image actually serving traffic — and keep email-template and queue configuration in sync between them.